Last Updated: August 12, 2025

1. Overview

This website is operated by MyHair. Throughout the site, the terms “we”, “us” and “our” refer to OhMyHair. By accessing our Site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein.

If you do not agree with these Terms, you must not use our Site or purchase our products.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. Your continued use of our Site after changes have been posted constitutes acceptance of the updated Terms.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.

2. Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have obtained the consent of your parent or guardian to use our Site.

You may not use our products for any illegal or unauthorized purpose, and you must comply with all applicable laws in your jurisdiction.

3. Products & Services

• Certain products may be available exclusively online and may have limited quantities.

• We make every effort to display colors accurately, but we cannot guarantee exact color matching due to differences in device screens and lighting.

• We reserve the right to limit sales to any person, geographic region, or jurisdiction.

• All descriptions, prices, and availability are subject to change without notice.

• We may discontinue any product at any time.

4. Orders & Billing Information

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or reseller activity.
You agree to provide current, complete, and accurate purchase and account information, and to update such information promptly to allow us to process your transactions and contact you if necessary.

5. Returns & Exchanges

Our Return & Refund Policy is incorporated into these Terms by reference. You can review it here:

Key points:

• You have 30 days from receipt to request a return or exchange, subject to our eligibility conditions.

• Products must be unused, in original condition, with tags and packaging intact.

• We do not accept returns of worn, used, or damaged products, or items without hygiene seals.

• Sale items, custom orders, and gift cards are final sale.

6. Shipping

We aim to ship orders promptly but cannot guarantee delivery times due to factors outside our control (e.g., customs delays, courier disruptions).
Risk of loss passes to you once the product is delivered to the shipping carrier.

7. Pricing & Modifications

Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service or any part thereof without liability to you or any third party.

8. Third-Party Links & Tools

Our Site may contain links to third-party websites or services not operated by us. We are not responsible for the content, policies, or practices of third parties. Use of third-party tools or services is at your own risk.

9. User Content & Feedback

By submitting reviews, photos, or any content to us, you grant MyHair a worldwide, royalty-free, perpetual license to use, modify, and display such content for marketing or business purposes, without compensation.

You agree not to post content that is unlawful, harmful, defamatory, obscene, or that violates the rights of others.

10. Prohibited Uses

You may not use our Site or products for:

• Any unlawful purpose.

• Harassment, abuse, or discrimination.

• Uploading viruses or malicious code.

• Attempting to breach security or interfere with our operations.

11. Limitation of Liability

To the fullest extent permitted by law:

• OhMyHair is not liable for any indirect, incidental, or consequential damages arising from your use of our products or Site.

• We are not responsible for damages caused by improper use, maintenance, or alteration of our products after delivery.

• Our total liability will not exceed the amount you paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless MyHair, its affiliates, employees, and partners from any claims, damages, or expenses arising from your breach of these Terms or violation of any law or third-party rights.

13. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

14. Termination

We may suspend or terminate your access to our Site or Services at any time for violation of these Terms.

15. Governing Law

These Terms are governed by the laws of Hong Kong SAR, without regard to conflict of law principles, and any disputes will be resolved in the courts of Hong Kong.

16. Contact Information

Questions about the Terms of Service should be sent to us at:

MyHair – Legal Department
📧 contact@
📍 67 Mody Road, Kowloon, Hong Kong